International shipping available

Return and exchange policies

We are confident that you will be very happy with your purchase because we take care from the production to the shipping of your order. However, there may be circumstances beyond Lu'um Chocolate's control during shipment that may affect the package.

If your purchase did not arrive in good condition, please contact us at 9621708173 or write us at [email protected].  We will appreciate if you contact us as soon as you have received the package, that is, within three days, and also provide us with a picture of the product.  We will be happy to work with you to find a solution together.

Shipping Policy

The delivery time for orders through begins upon confirmation of payment and is subject to available inventory. Our products are freshly made so our inventory is limited. We reserve the right to allow from three days to a maximum of one week to complete your order plus the time it takes for Redpack ground courier to deliver your package to your door.

We appreciate your patience because we want you to have a great taste experience with our chocolate.

If you want your package to arrive in less time, please contact us at 9621708173 or [email protected] for a DHL delivery quote.

We promise to be in contact with you by the means you provide to let you know the status of your order at all times.      


[email protected]

Calle Caobas #56 Fracc. Los Laureles, Tapachula, Chiapas 30780,

Tel. 9621708173

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